1. Information We Collect

We may collect the following categories of information:

a. Personal Information

Information that identifies you as an individual, including:

Name

Email address

Phone number

Business name

Role or job title

Billing/contact information

Information voluntarily shared through calls, emails, SMS, or website forms

b. Usage & Technical Data

Collected automatically when you visit hvxmedia.com:

IP address

Browser type and version

Device information

Pages visited

Time and date of visits

Referral URLs

c. Cookies & Tracking

We may use cookies, pixels, and analytics tools to enhance website performance and user experience.

2. How We Use Your Information

HVX Media uses collected information to:

Provide marketing, lead generation, and outreach services

Communicate via email, SMS, phone, or other channels

Book meetings and deliver services you request

Improve our website, operations, and user experience

Send updates, promotions, or marketing communications (you may opt out at any time)

Process payments and manage accounts

Detect and prevent fraud or misuse

Comply with legal and regulatory obligations

We will not use your personal information for any purpose not identified in this Privacy Policy without your consent.

3. How We Share Information

We do not sell your personal information.

We may share information with:

Service providers and contractors (e.g., CRM systems, email/SMS platforms, billing tools)

Business partners strictly for delivering services you have requested

Analytics and hosting providers (e.g., website hosting, tracking tools)

Law enforcement or authorities, if required by law or to protect our legal rights

All third parties are obligated to handle your data safely and in compliance with Canadian privacy law.

4. Data Storage & Security

We take reasonable technical, administrative, and physical measures to protect your data, including:

Secure servers

Encryption where appropriate

Limited access to personal information

Monitoring for security threats

While we use industry-standard safeguards, no method of electronic transmission is completely secure.

5. Your Rights (Canadian Privacy Rights)

Under PIPEDA, you have the right to:

Request access to your personal information

Request correction of inaccurate or incomplete data

Withdraw consent for marketing communications

Request information about how your data has been used or shared

To exercise these rights, contact us at: [email protected].

6. Data Retention

We retain personal information only as long as necessary to:

Provide services

Fulfill the purposes outlined in this policy

Comply with legal, accounting, or reporting obligations

When no longer required, data is securely deleted or anonymized.

7. SMS, Email & Communication Consent

By providing HVX Media with your phone number or email, you consent to receive:

SMS messages

Emails

Appointment reminders

Service updates

Marketing communications

You can opt out at any time by replying STOP to SMS or using the unsubscribe link in emails.

Standard message/data rates may apply.

8. Third-Party Links

Our website and communications may contain links to third-party sites.
We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 16, and we do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy as our practices evolve.
The “Last Updated” date at the top will reflect the most recent version.

Continued use of our website or services indicates acceptance of changes.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact us:

HVX Media
Website: hvxmedia.com
Email: [email protected]
Location: Canada

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.